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Ordering and Shipping

Distance Selling Regulations

Matrix sell our products directly, all over the world, without any retail middle-men. This, coupled with our state of the art production methods, allow us to keep costs to a minimum and pass on the savings to you, our customer. We want YOU to be happy with the product and have ample opportunity to try it out in your own time and in the comfort of your own home; a much more appropriate way to make an informed choice than a 15 minute evaluation in a busy shop. The Distance Selling Regulations give you peace of mind that if the product isn't right for you, you can return it for any reason within 7 days, in its original condition and receive a full refund, less the cost of initial carriage. We are happy to match this and go the extra mile by giving you a full 14 days! We think this is plenty of time to make sure our products are exactly the right choice for you. If for any reason your are unhappy with the goods, contact us to receive a returns number. Return the product to us in its original packaging and condition and we will provide a full refund (less shipping). Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods and inspected them.
Please note: *exports outside the EU may be subject to import duties as determined by your local Customs and Revenue, please check with your local government Customs and Revenue department for further details.

International Delivery

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Matrix Amplification Ltd. reserves the right to define what can and cannot be delivered to which destination.

Payment 

Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

Products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Payment

Payment must be received in full before any goods can be despatched.

Damage during the course of returning products

 If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

This does not affect your statutory rights.